Dear PCHP Participating Provider:
Parkland Community Health Plan, Inc. (PCHP) has simplified the administrative steps required to verify member eligibility. Effective immediately, PCHP providers can verify member eligibility online via the PCHP website at www.parklandhmo.org. This online process will provide more timely access to member eligibility and reduce the administrative processes on the Provider office staff.
To gain access to this eligibility site, completion of the enclosed “Request for PCHP Provider Website Access” form is required. This information is very important. Once you have completed the enclosed form you can fax the form to the confidential fax machine at 1-800-240-1131 to the attention of Provider Relations.
We encourage all providers to use this online capability to verify member eligibility. Parkland Community Health Plan feels that streamlining administrative processes for our providers will allow provider offices additional time to serve our Parkland HEALTHfirst and Parkland KIDSfirst members.
Since online member eligibility is now available, our next phase of online capabilities will be the ability to check claim status. We will inform you when this function is available.
If you have any questions regarding this online function, please call our Provider Relations Department at 1-888-672-2277 (option 2).
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